David's Dead Animal Removal ("we", "us", "our") respects your privacy and takes reasonable steps to protect personal information collected through our website and services.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit davidsdeadanimalremoval.au, request a quote, make a booking or contact us.
Where applicable, our privacy practices are intended to align with the Australian Privacy Principles.
1. Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Property address
- Service location
- Booking information
- Preferred appointment date and time
- Information about the dead animal or animal remains
- Photos supplied by the customer
- Access information
- Payment and billing information
- Communications with our business
- Customer feedback and complaints
We may also automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website activity
- Referring websites
- Date and time of access
2. How We Collect Information
We may collect information when you:
- Submit an online form
- Request a quote
- Make a booking
- Call us
- Email us
- Send an SMS
- Provide photographs
- Speak with our staff or technician
- Use our website
- Interact with online advertisements
3. How We Use Information
We may use personal information to:
- Respond to enquiries
- Provide quotations
- Schedule appointments
- Provide dead animal removal services
- Contact customers regarding bookings
- Provide appointment reminders
- Process payments
- Issue invoices
- Respond to complaints
- Provide customer support
- Improve our services
- Maintain business records
- Protect our website
- Prevent fraud and misuse
- Meet legal obligations
4. Communication
We may contact you by phone, SMS or email regarding your enquiry or service.
Examples include:
- Quote follow-up
- Booking confirmation
- Appointment reminders
- Technician arrival
- Service updates
- Payment information
- Invoice information
- Follow-up regarding completed services
Where marketing communications are sent, an appropriate opt-out method will be provided where required.
5. Sharing Personal Information
We do not sell or rent personal information.
We may share information with service providers where reasonably necessary, including:
- Employees
- Contractors
- Payment providers
- CRM providers
- Booking systems
- Hosting providers
- Email providers
- SMS providers
- IT providers
- Website analytics providers
- Advertising providers
- Professional advisers
- Government agencies where legally required
6. Third-Party Services
Our website may use third-party technology including analytics, advertising, hosting, communication and payment services.
These providers may process information in accordance with their own privacy policies.
7. Cookies and Tracking
We may use cookies, pixels and similar technologies to:
- Operate the website
- Remember preferences
- Understand website usage
- Measure advertising
- Improve website performance
- Analyse traffic
You may control cookies through your browser settings.
8. Advertising and Remarketing
We may use services such as Google Ads, Meta or other advertising platforms to promote our services.
These platforms may use cookies, pixels or similar technologies to measure advertising campaigns or display advertisements.
Where personal information is used for direct marketing, applicable privacy and marketing requirements will be followed. OAIC guidance notes that where APP 7 applies, individuals must have a simple means of opting out of future direct marketing.
9. Data Security
We take reasonable steps to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Modification
- Disclosure
- Destruction
However, no online system can be guaranteed to be completely secure.
10. Retention
We may retain information for as long as reasonably necessary for:
- Providing services
- Customer support
- Accounting
- Tax records
- Legal requirements
- Dispute resolution
- Fraud prevention
- Business administration
When information is no longer required, we may securely delete or de-identify it where appropriate.
11. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate or out of date.
We may request reasonable identification before processing such requests.
12. Marketing Opt-Out
You can request that we stop sending marketing communications.
You may unsubscribe using the method provided in the communication or contact us directly.
We will process valid requests within a reasonable period.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy policies, security practices or content of those websites.
14. Children's Privacy
Our website and services are not intended specifically for children.
We do not knowingly collect unnecessary personal information from children.
15. Privacy Complaints
If you have concerns about how your personal information has been handled, please contact us first.
We will review your complaint and attempt to resolve it reasonably.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will be published on this page.
17. Contact Us
David's Dead Animal Removal
Website: https://davidsdeadanimalremoval.au/